Services

CARENAVIGATE PATIENT ADVOCATE SERVICES

patient in hospital
HEALTHCARE NAVIGATION
  • Communicate, clarify, collaborate and liaison with providers re: needs, preferences and concerns
  •  Research treatment options, specialists, programs and services
  • Assist with care coordination and transition of care medical services between hospital, home, outpatient and the community settings
  • Assist with the development of a personalized care plan
healthcare literacy
HEALTHCARE LITERACY
  • Assist with preparation of questions before appointments and communicate your priorities 
  • Provide educational materials from credible  sources, regarding your condition, medications and treatment to improve your health literacy
  • Create a care binder and organize medical records
  • Document provider communications for you and provide a written summary
  • Clarify, review and confirm your understanding of the plan with you and your providers
  • Inform you of your patient rights
health insurance navigation
INSURANCE NAVIGATION
  • Make inquiries with insurer as your authorized representative regarding benefit coverage and research questionable bills, review insurer plan benefit coverage summaries and Explaination of Benefits.
  • Masshealth (Medicaid) and private insurance navigation, application assistance and inquiries
  • Research patient assistance programs which can provide financial assistance with the cost of treatment, copays and care for any uncovered costs
Disabilitypicture
DISABILITY NAVIGATION
  • SSI/SSDI (Supplemental Security Income and Social Security Disability Income) application assistance, review of eligibility requirements and documentation needs
  • Identify vendors and programs who can assist with accessibility needs for home modifications, transportation and medical equipment
  • Provide referral information on disability financial accounts creation for financing of disability needs
  •  Mass. Department of Developmental Services child and adult navigation, application assistance, review of eligibility requirements and documentation needs
  • Masshealth (Medicaid) disability product application assistance
community
COMMUNITY RESOURCE NAVIGATION
  • Research social, recreational, housing, basic needs, financial assistance, transportation and community support programs
  • Research patient and charity foundations who can assist with needs and write request letter
  • Connect with community based organizations, state agencies and programs which can provide an additional level of  service support based on your individual needs
stressed out young woman
MENTAL HEALTH NAVIGATION
  • Identify patient online and in person support groups for emotional support specific to your condition
  • Connect to and research behavioral health outpatient and inpatient treatment programs, and community support programs
  • Research behavioral health coverage and contracted providers
  • Assist with access applications to state and local organizations which specialize in behavioral health services
special education child
SPECIAL EDUCATION NAVIGATION
 
  • Assist with special education school navigation of service eligibility and access for children, teens and young adults with disabilities and complex medical conditions
  • Review IEP, 504 accommodation plans and Individual Health Plans. Make recommendations for improvements
  • Make recommendations for referrals to providers, programs and outside agencies which can assist with in and out of school services
  • Assist with care transitions from hospital to school or school to hospital
 
 
young adult college
COLLEGE DISABILITY NAVIGATION
 
  • Review college accommodation plans and liaison with college disability services regarding needs
  • Make recommendations to outside providers, programs or agencies which can provide an additional level of service support

CareNavigate
Service at the Highest Level

CareNavigate Client Process

iphone
INITIAL FREE CONSULTATION
  • Initial Free Consultation
  • Initial free 20-30 minute free phone or video consultation to determine how CareNavigate can help you with your needs, listen to your concerns and determine if there is a match to move forward. 
healthcare literacy
ASSESSMENT INTAKE
  • Assessment Intake:
  • The purpose of the assessment intake meeting is to determine the scope of services and expected outcomes of services. A client agreement is sent prior to the assessment intake.
  • If it is determined that CareNavigate can help with your needs, the next step would be to agree to a paid professional intake assessment meeting  to gather more information regarding the details of your situation. Immediate and long term needs, concerns, and goals are discussed. 
  • Needs are prioritized and next steps are developed with your input. 
patient advocate
ACTION SERVICE PLAN
  • Action Service Plan: 
  • A written recommendation personalized action service plan summary report is developed with your input and tailored to your goals and needs. 
  • Followup Meeting:
  • A  followup meeting is scheduled with you to discuss, review and approve the developed action service plan report. 
Client’s Choice:
 

Self-Advocacy Solution Plan: 

  • You can take the self- advocacy solution action service plan  and execute the plan yourself. This is part of the assessment intake and can be considered as a stand alone service plan.

CareNavigate Connect  Advocacy Plan:

  • Hire and continue with CareNavigate Connect Consulting Advocacy Services and the action service plan will be implemented on your behalf.  
partnership two hands
ADVOCACY SERVICES
  • CareNavigate Connect Advocacy Services:
  •  If you agree with the recommended action service plan summary report and want to move forward and hire CareNavigate Connect Advocacy Services, a client agreement is sent and the plan would be implemented on your behalf. 

           Payment:

  • Credit card, online bank payment and check are accepted. A online payment link will be provided to you.  Carenavigate services are not covered by insurance.
 

EMPOWER

EDUCATE

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